Refund policy

Refund Policy

Customers have a period of 3 days from the date of delivery to request a refund. A refund request will only be approved after verification that the item was delivered and one of the following issues is confirmed: the product arrived damaged, the battery is faulty or not working, or the product is not functioning properly.

Customers must contact us immediately upon receiving the item if there is any damage or defect. Once we review and approve the issue, the refund will be accepted without hesitation.

Refund requests will not be accepted for reasons other than product damage or malfunction, after 3 days, or for items claimed to be under guarantee without a verified issue.

We aim to ensure that you are satisfied with the support and service we provide. These policies are in place to protect both your rights and ours, and to guarantee a fair and transparent experience for everyone.